The “Wonka” AI is the central point for initiating, configuring, and deploying network solutions to our customers. Wonka is a tool designed from the ground-up to automate the processes behind deploying network hardware like VeloCloud SD-WAN devices including distribution facility processing, technical configurations, and procedural testing. As the first of it’s kind in the market today, Wonka is giving QOS the ability to make order processes so rapid, that we can handle hundreds of devices in a single day. This is beyond what any other managed network service provider or SD-WAN vendor is able to do today.
The benefits to our customers are numerous. For one, the wait time for getting a new SD-WAN solution implemented is limited only to the speed at which a carrier can get their circuits up and running to each branch. There is no additional waiting period for customers to have their SD-WAN solution provisioned and deployed. For large, multi-national enterprises with hundreds or thousands of sites, this time save is insurmountable compared to average new technology rollouts.
If at any point any customer experiences a failure with their VeloCloud device, Wonka allows us to rapidly re-deploy a unit, offering an unheard of SLA of 8 hours to most metropolitan areas. No longer does it take days or even weeks to get a downed device back up and working.
Wonka pulls tasking information from ServiceNow and can automate the entire VeloCloud setup on a per-customer basis. It handles all outbound shipping details and requests, automating the dispatch of devices to the customer sites. Customers can expect to have their devices delivered to their doorstep extremely quickly.