Before we get into the specific benefits of ITIL, we’d like to break down what exactly it is. ITIL stands for information technology infrastructure library. Though it varies on a case-by-case basis, it’s typically defined as a set of detailed practices for IT service management (ITSM). Specifically, it focuses on improving the alignment of IT services with the needs of businesses. Since July 2013, ITIL has been owned by AXELOS, a global best practices group.
ITIL is currently the world’s leading framework for ITSM best practices. Many of the world’s top companies utilize ITIL practices to better their businesses. How do they accomplish this? They efficiently leverage the top five benefits of ITIL to come out ahead of their competitors.
The top 5 benefits of ITIL are as follows:
1. Improved Service Delivery and Reduced Recovery Time
When you operate a business, it is absolutely critical to deliver your services efficiently, consistently, and on time to your clients. Adopting ITIL standards means that your organization can facilitate the process of delivering services to recipients. Additionally, your company can bounce back from downtime faster, due to the clarity of streamlined processes. Leveraging ITIL best practices means you are more capable of predictably meeting service deadlines and delivering a better product overall.
2. Positive Company Transformation
ITIL lifecycle practices call for the delivery of the utmost value for the client at every level. Therefore, leveraging ITIL practices allows your business to more successfully manage customer portfolios and achieve meaningful positive transformations of the company itself that you can measure.
3. Evolution with Current Trends
The real reason that ITIL is so effective is that it takes common practices throughout the IT service management practice and consolidates them. These practices are efficiently condensed into a set of integrated best practices for companies to more easily follow and update. They constantly evolve and improve as trends change. In practice, ITIL adapts to the ebb and flow of corporate needs throughout the world. Just as ITIL makes itself a fluid business dynamic, so too should your business (for maximum efficiency).
4. Increased Client Satisfaction
It may seem counterintuitive, but ITIL is not focused on technological issues. Rather, it focuses on the needs of the clients and user experience. ITIL best practices exist to guide organizations to produce services and products for clients in the best way possible. So how do companies benefit from this? They increase client satisfaction rates, draw in more clients overall, and facilitate the building of more trusting relationships.
5. Improved Company-wide Optimization
Optimization is vital for your company’s efficiency. ITIL provides the methods and practices that help providers work to make intelligent business decisions. The best practices ITIL introduces are crucial for applying a simplified methodology of trading standards with global partners, thereby increasing financial opportunities and improving the regulation of risk management.
Leverage ITIL Benefits for Your Business
The benefits of ITIL best practices for your organization are clear. But how does a company go about implementing the standards? That’s where we come in.
Enterprise service management (ESM) is the process of using ITSM principles and capabilities in multiple business areas to improve performance and service. We strictly follow ITIL best practices to ensure that you are fully benefitting from internal company optimization. To learn more about what ESM and ITIL can do for your business, contact us. We’ll be more than happy to assess whether ESM is right for you, and discuss the creation of an implementation plan.