As we near the end of 2018, we’ve spent a lot of time looking at how QOS Networks has grown and developed over the last year. We’ve seen incredible growth (aiming for 300%+ at EOY), thanks to some pretty cool customers we’ve brought into the QOS family. We say that we’re centered around the satisfaction of our customers and that we’ll jump through hoops to bring them business-defining solutions. But, I think, especially from the marketing perspective, that it doesn’t mean much because that’s what everyone else says too. So, we updated our latest customer feedback survey and wanted to share with you some of the comments from our customers.
We calculated our NPS at the end of the year to be 53, which in customer satisfaction language, is considered excellent. We don’t just “care” about our customers, we go out of our way for them. And that will be our driving force for 2019 – bringing better solutions to our customers so we can solve the problems they experience every day.
Seriously some of the best service I have ever had. Does not hide behind “we can’t” and only focuses on “how can we accomplish this”.
I have told others that QOS works with us to find solutions to the business and have been a good partner. We have had good experiences with their network management and tools like VeloCloud.
You always seem to be the voice of reason at times, and that is much appreciated. I know too many times when something good happens, nothing is mentioned. I wanted to mention it, let you know I see it every time you’re involved, and I greatly appreciate it.
If you want to learn more about how QOS can help your business, we’d love to chat with you. Reach out!