Edge Managed Services

QOS isn’t just an edge design and deployment provider, we’re a full offering managed services partner that makes ongoing support of a new edge solutions as simple as possible. We’ve had hundreds of customers that have worked with us because of our advanced processes, unique reporting and intelligence, and our fully managed or co-managed options.

The edge is a new area of expertise for many of our enterprise customers. Hiring and training a team to manage SD-WAN and VNF solutions is difficult and costly. QOS is the answer to managed Edge as a Service that allows you to continue with long term planning and evolution of your corporate network.

We are also pros at integrating ITSM platforms, like ServiceNow and SolarWinds for more advanced insights into your network, right from your organization’s existing applications.

Performance Monitoring

QOS provides ongoing network support services and proactive monitoring for our customers to ensure they always have someone by their side. Some of the things QOS can monitor include:

Network monitoring (device health, SNMP, errors, flow/path of applications, CPU utilization, etc.)
Troubleshooting network issues
Multi-cloud and SDDC for application performance monitoring at the edge
Responding to alarms (bandwidth utilization, latency, up/down/CRC)
SNMP monitoring and reporting
Real-time statistics, trend reports, and historical reporting of all available devices in the network, including circuits from selected carriers
SD WAN configuration management and backups
Customer web-based access to management tools and reporting

Manage and Monitor Your Entire Network

Getting line of sight into each individual site is key, but being able to manage your holistic network from a single platform is priceless. Oversight can happen when you have to filter between each site individually, but with alerts and notifications, when a site is experiencing an outage, you’ll know instantly.

Differentiation in Monitoring

5-Tool Network Monitoring Approach

SNMP

SNMP Monitoring give us a reliable way to monitor health of nodes and verify the location has a heartbeat.

Monitoring across your edge network like routers, switches, and other network devices
Uses traditional device-centric reporting methods to gather raw hardware statistics
Verify protocols, metrics and device connectivity

Orchestration

We can deploy changes, maintain performance and verify outages easily and effectively for thousands of devices with our orchestrator.

All insights delivered through a simple to use interface that brings reporting, change management, and oversight to the organization
Predict and identify trends across the entire network

Syslog

Access monitor and report on system level issues typically invisible to other monitoring solutions.

Capture low level device log information for correlation with other monitoring data sources
Integrate with distributed search and analysis to identify underlying device performance trends

Correlation

Identify once invisible issues and address the root cause, not just the symptoms.

Monitoring across your edge network like routers, switches, and other network devices
Uses traditional device-centric reporting methods to gather raw hardware statistics
Verify protocols, metrics and device connectivity

API

Advanced alerting that notifies multiple technical resources of on-going issues and respond before our clients are aware of the issue.

Connect to your business-critical platforms to create a holistic and connected monitoring environment
Integrate design, support and deployment operations across the network, and consistently validate that these teams are working in lockstep
Generate actionable data that can be routed directly to the teams involved
Ingest data from third party platforms to enhance device-centric metrics

Change Control Process

Making network changes can be tiresome and tedious. QOS has made it simple to made adds or changes to your edge network. Our intelligent platform doesn’t just turn up any old configuration, but one based on historic changes that can help to optimize and configure your network to perform efficiently.

QOS also follows ITIL processes. Our internal change management team is ITIL certified. We confirm the process for change requests along with factoring in customer-defined maintenance windows and complete with a rollback plan.

Learn More about ITIL

Support Integration

QOS has established their managed services support tools to integrate with customer’s existing or new platforms such as ServiceNow or SolarWinds. We make it incredibly easy to tie in ticket management, reporting and monitoring, and site management from your central systems. We’ll help configure ebonding to ServiceNow and coordinate the amount of visibility within the platform to alert the QOS team once it hits an escalation threshold.

Making Network Management a Snap

Updates & Patches

No longer do you need to worry about scheduling updates and patches. When QOS engages with a customer to provide managed services, one of the checklist items is to identify a customer’s designated windows for updates and patches. We won’t run them outside of this window, ensuring your business is always up and running during critical times!

Inventory Management

QOS makes it extremely simple to track and manage inventory from a central location. QOS’s as a Service model means that full management and support is ingrained in our offering from day one.

Let’s Chat!

Reach out to QOS to learn more about our managed services offerings!

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